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• Hospital Policy On Behavior & Complaint

• The hospital is a ‘NO SMOKING’ zone.
• Photography/videography is prohibited.
• The windows are locked for your safety, do not attempt to open them.
• A hygienic environment is essential for your health; please help us maintain our standards.
• To ensure the comfort of our patients, we request you to please keep conversations at a low volume and your mobile phones on silent.
• We practice QUIET HOURS in the afternoon from 2:00 pm to 4:00 pm and at night from 10:00 pm to 6:00 am, when the patients are trying to sleep, which is essential for their speedy recovery.
• Please keep noise levels to a minimum to avoid inconvenience to other patients and relatives.
• Family Lounges are for the use of multiple visitors; please be respectful of others while using these spaces.
• Do not visit the patient when suffering from an infectious disease, such as a cold or flu. We encourage you to use hand sanitisers or wash your hands often to keep your family safe. We urge visitors to wear face masks. For further assistance, contact our clinical team.
• Children above 12 years are allowed; however, they must be in good health and supervised by an adult at all times.
• Cell phones are prohibited in some areas. For any queries regarding cell phone use, ask your nurse.
• Keep the toilets clean and dry. Throw used tissue/napkins in the waste bins provided.
• Use the dustbins for the disposal of any waste (as indicated on the bin)
• Pets are not allowed within hospital premises.
• Please inform the nurse on duty regarding any electrical faults with light switches, A/C, television, etc. or any plumbing problems with showers, flushes, etc. The nurse would assist you in resolving the issue.
• Please do not attempt to shift or repair any electrical item.
• Do not touch the bed head panel.
• Do not change the setting of the thermostat knobs.
• We take pride in serving you. Giving tips is prohibited.

Contact Information

Department	Contact Number	Operational Hours
Food and Beverage	5709/5700	24/7
IT	5454/5150	24/7
Housekeeping	83569 03331	24/7
Duty Manager	81696 64207	24/7
Nursing	83569 03336	24/7
Concierge Services	91375 26699	24/7
Dietician	5705/5706 85913 06604	7:00 am to 8:30 pm