Billing & Charges

OPD Billing

• Regular OPD charges: Payments must be made at the Registration & Billing Desk prior to the consultation or service.
• Regular OPD consultation fees range from Rs. 1,500/- to Rs. 5,000/-.
• Follow-up consultations: Follow-up consultations are valid for 30 days from the date of the initial consultation.
• Follow-up visit charges starting at Rs. 1,000/- and going up to Rs. 4,000/-.
• Cash and credit cards are accepted for all OPD consultations.

Discharge & Billing

• Discharge process: This process is initiated by your primary doctor.
• Bed charges: These charges for all admissions are calculated based on the check-in and check-out time of 11:00 am.
  • Beds occupied for more than 6 hrs. will incur full-day charges.
  • Bed occupied for less than 6 hrs. will be charged at half-day rates.
  • Full-day charges are applicable for discharges beyond 5 pm.
• In-patient charges: In-patient charges are determined based on the bed type selected.
• Cashless facility: Please allow additional 3-4 hrs for insurance approval during final discharge.
• Patient assistance: Floor Patient Experience staff are available on every floor from 9:30 am to 6 pm to assist with billing queries.
• Emergency charges: Procedures or doctor’s visits done on Sundays/ Hospital holidays/ after working hours (8 pm to 8 am) will be billed at 1.5 times the regular rate.
• Room change requests: Upgradation and Downgrading requests must be registered with Patient Experience staff.
• Rate adjustments for bed type changes: Downgrade rates will apply from the date of allotment, while upgrade charges will be applicable from the date of admission.
• International patient billing: All international patients (Not Holding Indian Passport) will be charged according to the prevailing international tariff.
• Security deposit for insured patients: The deposit will be refunded post receipt of final approval amount from your Insurance company. Security Deposit (in uninsured cases) will be refunded after the final settlement amount is received, with adjustments made for any deductions (as per terms of the policy), if applicable.
• Foreign refund beneficiaries: Foreign refund beneficiaries have to bear the currency conversion charges along with other bank charges and applicable taxes.
• GST on room charges: As per the Ministry of Finance notification (03/2022 dated 13th July 2022), room charges exceeding 5000/-per day (non-ICU) will attract GST @ 5%. This will be charged on the applicable bed charges in addition to the standard tariff (SOC) of bed charges.
• GST on aesthetic treatments: An 18% GST will be levied on Aesthetic treatment services.
• Access your health records: Download the JioHealthHub app to access your health records, reports, and the latest health updates.
• Book your follow-up appointment: Your follow-up OPD appointment can be booked through the JioHealthHub app.
• Tipping policy: We take pride in serving you. Giving tips is strictly prohibited.

Instructions for Patient availing Cashless facility through Insurance

• Payment of differences: Any difference between the final approved amount and the total bill amount must be paid by the patient.
• Patient responsibility: Expenses such as non-medical items (excluded as per IRDA guidelines), co-payment, bed eligibility-related proportionate deductions, and other deductions in the policy are payable by the patient, irrespective of final approved amount.
• Security deposit: A security deposit equivalent to 10% of the final approved amount will be collected. This will be adjustable against any short payment made by the TPA (Third Party Administrator) at the time of final settlement/payment.
• In case of denial: If cashless approval is denied, the entire bill amount must be settled at discharge. The hospital will not be responsible for cashless denials/deductions by the insurer.
• Advance deposit for surgical/cardiac procedure: For surgical or cardiac procedures, patients must deposit the estimated amount until approval is received from TPA
• Refund of security deposit: The security deposit will be refunded ONLY after the hospital receives the final Approved amount ALONG with the settlement letter from the TPA/Insurance Co. If the deduction exceeds the security deposit, the balance amount is payable by the patient.

Refund

• Refunds above Rs. 20000/- will be through Electronic Transfer/ NEFT within 4-5 working days.
• Submission of cancelled cheque: A cancelled cheque in the name of patient or the registered next of kin, must be submitted prior to discharge to ensure proper disbursal of the refund amount.
• Refund beneficiary: Refunds will be issued only in the patient's name. If the refund needs to be issued to the legal heir (Mother/Father/Children/Spouse), the following documents must be provided:
  • A copy of the Adhaar card of the legal heir
  • Relationship proof establishing the connection with the patients
  • A cancelled cheque in the name of the legal heir
• TPA cases: Security deposit refunds for TPA/insurance cases will be processed within 7 days of settlement with the TPA /Insurance company.
• Foreign refunds: Foreign refund beneficiaries must bear the currency conversion charges, applicable bank charges and taxes.

Refund requests/status

https://myaccount.rfhospital.org/

International patients (Not Holding Indian Passports) are billed as per the prevailing international tariff.

Online payment

• Payments can be made via the hospital’s secure payment portal.
  Online payment link: https://epayments.rfhospital.org/
• Note: Direct cash deposits into the bank by patients or their relatives are not permitted.
• Refunds to foreign beneficiaries will include deductions for currency conversion charges, bank fees, and applicable taxes.

Offline payment

Cash payments are acceptable up to a maximum limit of Rs. 1,99,000/- only.