Hospital Policy on behavior & Complaint

We at Sir H. N. Reliance Foundation Hospital and Research Centre, value patient- & family-centred care. Adequate facilities and arrangements have been made to ensure comfort of relatives and friends visiting the patient.

• ICU Visiting Timings: 11:00 am–01:00 pm & 05:00 pm–07:00 pm
• Ward Visiting Timings: 05:00 pm–07:00 pm

The ICU clinical team will provide a daily clinical update to the registered attendant at a fixed time. Please coordinate with the ICU Co-ordinator.

• Visitor’s Lounges are available on all inpatient floors.
• Information Kiosks are located across throughout the hospital and providing information on hospital services, consultants, and directions.
• The Visitor’s Cafeteria, open 24×7 to all visitors, is located on the Ground Floor of the Heritage Building.
• Parking spaces are subject to availability and allotted on a first-come first-serve basis.
• To avoid disturbing other patients & families, please keep noise to a minimum.
• Visitor Lounges are for the use of multiple visitors; please be respectful of others while using these spaces.
• In the interest of patient's health, do refrain from visiting the patient, if you have an infectious disease, such as a cold or flu.
• We encourage frequent hand sanitising or washing to keep your family safe.
• Children under 12 years of age are not allowed to visit the patient.
• To help control infections, flowers and outside/home-cooked food are not permitted.
• Cell phones are prohibited in certain areas, such as the ICU and OT area.